Assistance/Queries on Construction Restart

Please click here for COVID-19 related information or check out our FAQs.

For assistance or queries on Construction Restart matters, please contact BCA via:

Online feedback form

- Hotline at 1800-3425-222 (1800-DIAL-BCA) or (+65) 534 0219 (for overseas call). 
Hotline Operating hours: 
Weekdays: 8.30am - 12.30pm and 1.30pm - 5.00pm
Saturdays: 8.30am-1.00pm (excluding public holidays)

- Construction Restart Support Centre*:
Construction firms can make an appointment 2 working days in advance, for a slot at the Construction Restart Support Centre. The Support Centre is meant for firms that require assistance on restart applications and online platforms e.g.:
o   making swab appointments with Swab Registration System (SRS)
o   Safe@Work eService portal to check details AccessCode
o   register bank account at Vendors@Gov for Construction Restart Booster Support Package

Please note that case specific issues with digital platforms such as list of workers in SRS and reasons for AccessCode status may require further investigation. Companies are advised to write in to us 
(online feedback form) on such issues.

The Support Centre is located at BCA Service Centre at Braddell Campus (200 Braddell Road, Singapore 579700), and is available by appointment only.
(Please note that the Support Centre at JEM office will be closed from 1 Oct 2020 and will not be accepting appointments from 29 Sep 2020.)

Operating hours: 
Mon-Fri: 8.30am - 12.30pm and 1.30pm - 5.00pm

To make an appointment at the Construction Restart Support Centres, please click here and complete the form. Alternatively, please call our hotline at 1800-3425-222 for assistance to make an appointment.

*previously known as Construction Restart Clinic

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