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Assistance/Queries on Construction Restart

Please click here for COVID-19 related information or check out our FAQs.

For assistance or queries on Construction Restart matters, please contact BCA via:


Online feedback form

- Hotline at 1800-3425-222 (1800-DIAL-BCA) or (+65) 534 0219 (for overseas call). 
Hotline Operating hours: 
Weekdays: 8.30am - 12.30pm and 1.30pm - 5.00pm
Saturdays: 8.30am-1.00pm (excluding public holidays)

- Construction Restart Support Centres*:
Construction firms can make an appointment 2 working days in advance, for a slot at the Construction Restart Support Centres. The Support Centres are meant for firms that require assistance on restart applications and online platforms e.g.:
o   making swab appointments with Swab Registration System (SRS)
o   Safe@Work eService portal to check details AccessCode
o   register bank account at Vendors@Gov for Construction Restart Booster Support Package

Please note that case specific issues with digital platforms such as list of workers in SRS and reasons for AccessCode status may require further investigation. Companies are advised to write in to us 
(online feedback form) on such issues.

The Support Centres are available at the following locations by appointment only:
o   BCA Service Centre at Braddell Campus (200 Braddell Road, Singapore 579700)
o   JEM office (52 Jurong Gateway Road, Level 6, Singapore 608550)
Operating hours: Mon-Fri: 8.30am - 12.30pm and 1.30pm - 5.00pm

To make an appointment at the Construction Restart Support Centres, please click here and complete the form. Alternatively, please call our hotline at 1800-3425-222 for assistance to make an appointment.

*previously known as Construction Restart Clinics

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