We thank Mr Tam Ah Hock for his feedback "Reality checks needed on wheelchair accessibility" (5 April 2013).
The Building and Construction Authority (BCA) champions a built environment that is friendly for all Singaporeans - elderly, young or people with different abilities - through barrier-free accessibility and Universal Design features.
Since 1990, all new and existing buildings that undergo major renovation works are required to provide barrier-free accessibility features. Before BCA issues occupation permits to owners of new buildings or developments, we check them for compliance with the building regulations, including provisions in the Accessibility Code.
For existing buildings, we understand that it may not always be possible to retrofit them to meet all the Accessibility Code requirements due to existing structural constraints and sometimes, difficult terrain within and around the building or development.
We have contacted Mr Tam regarding the said narrow width at the letterbox area at Block 81 Commonwealth Close and are following up with the relevant agencies on this.
BCA will continue to work with all stakeholders to improve our built environment's accessibility so that no one is left behind and everyone can participate to make a difference in the community. For any feedback on accessibility issues, the members of public can call our hotline at 1800-3425222 or write email to firstname.lastname@example.org.
Goh Siam Imm (Ms)
Director, Universal Design Department
Building and Construction Authority