ICQA provides a framework for builders to develop a system that helps them deliver high standard of workmanship quality and improve productivity for building works. The framework encourages firms to leverage the use of technology for construction work and focus on defect prevention based on the following criteria and score weightages:
ICQA framework
ICQA criteria
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Category
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Criteria
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1.Leadership
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1.1 Senior Leadership
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1.2 Organisation Culture
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2.Customer
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2.1 Customer Needs
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2.2 Customer Satisfaction
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3.Planning
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3.1 Corporate and Department Planning
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3.2 Implementing Changes
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4.Human Capital
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4.1 Human Capital Management
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4.2 Employee Learning and Development
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4.3 Employee Performance Management
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5.Knowledge
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5.1 Information Management
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5.2 Integrated Digital Delivery
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5.3 Analysis of Knowledge
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6.Process
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6.1 Project Management
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6.2 Site Management
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6.3 Quality Assurance and Control
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6.4 Suppliers Management
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6.5 Service Management
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7.Innovation
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7.1 Cultivation of Innovation
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7.2 Innovations
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8.Results
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8.1 Customer Results
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8.2 People Results
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8.3 Process Results
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8.4 Compliance Performance
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8.5 Awards
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ICQA rating
To help firms develop their performance holistically, firms should strive to achieve minimally 50% of the total marks in each ICQA category. Firms can rate their performance under a 3-tiered rating, as follows:
Firms can use the ICQA self-check guide below to implement the best practices featured, determine their prevailing performance and work on areas for improvement to move up to a higher rating.
Click on the following links for more information: