×

Quality Mark

img-quality-mark

The BCA Quality Mark (QM) for Good Workmanship was launched on 1 July 2002 to encourage developers to consistently deliver quality homes, in-line with the rising expectations of Singaporeans for better workmanship.

Under the scheme, BCA will assess every unit of newly completed private residential projects. The QM certificate will be issued to individual apartment unit that achieve a score of at least 80 out of 100 points (a minimum CONQUAS score for internal finishes), without any major defects and water seepage in the toilets/bathrooms, and windows. The QM certifies the condition of the apartment unit at the time of inspection.

Who can apply

This voluntary scheme is open to developers and builders who:

  • Have earlier projects that achieved the minimum CONQUAS score stipulated by BCA; and
  • Have submitted the same project for CONQUAS scoring.

The project team (developer, builder, subcontractors, supervisors, etc) is advised to attend the CONQUAS training to ensure the team is adequately equipped with knowledge of the CONQUAS standards and scoring system. This is a 1-day course conducted at the BCA Academy.

Assessment

Assessment Criteria

Units will be assessed based on the workmanship standards set out in the manual, "CONQUAS: The BCA Construction Quality Assessment System". A combination of visual assessment and measurement by tools will be used to verify compliance to tolerances and CONQUAS standards.

Scope of Assessment

The scope of assessment will be the workmanship standards of the internal finishes of the following 6 architectural elements:

  1. Floor
  2. Internal wall
  3. Ceiling
  4. Door
  5. Window
  6. Components - fixtures such as wardrobe, kitchen cabinet, vanity top, mirror, bathtub, water closet, shower screen and basin

The assessment will cover all locations within the units (bedrooms, bathrooms, kitchen, living & dining rooms, utility yard, balcony, private enclosed space, where applicable). In addition, the assessment will include waterponding test for bathrooms/toilets in the dwelling units.

Water-tightness tests on windows are optional. The conduct of the water-tightness test, if carried out, will be reflected in the Quality Mark.

The assessment does not cover quality of material or issues of design or aesthetic preferences.

Re-scoring

Developers / builders can request for re-scoring for those units that failed to meet the stipulated score for QM. However, defects must be rectified before the re-scoring is done.

QM Tiered Rating System

The Tiered Rating System provides recognition to developers and builders that achieve quality excellence beyond the minimum requirements.

Performance criteria for award of "Star", "Excellent" and "Merit" ratings:

QM Tiered Rating

Average QM Unit Score*

Overall Waterponding Test Passing Rate**

Star

 

85 points and above

100%

Excellent

 

83 to < 85 points

99% and above

Merit

 

80 to < 83 points

98% and above

* Based on initial assessment results of all locations (include balconies/private enclosed spaces) within all the dwelling units of the entire project.

** Based on initial assessment results of bathrooms / toilets in all the dwelling units of the entire project.

Wet area waterponding test passing rate = number of residential units meeting the QM wet area waterponding test requirement / total number of residential units in a project.

Note:

(i) A unit is deemed to have met the wet area waterponding test requirement only if all the toilets/bathrooms within the unit and roofs/wet areas located directly above the unit clear the initial wet area waterponding tests.

(ii) A Project’s QM tiered rating may be downgraded if there is/are valid complaint(s) on major workmanship defects received by BCA e.g. window/wall seepage, interfloor leakages, functionally deficient doors/windows etc.


BCA has revised the following QM standards to further raise the quality of private residential homes:

  1. Raise QM threshold score to 85 points from current 80 points; and
  2. Revise QM tiered rating criteria as shown in the table below.
QM Tiered Rating Average QM Unit Score* Waterponding Test Passing Rate** Window Water-Tightness Test Passing Rate***
(Based on CONQUAS sampling)
Star 92 Points and above
 
100% 100%
Excellent 90 to < 92 Points
 
99% and above 99% and above
Merit 85 to < 90 Points
 
98% and above 98% and above
 

i. *Based on initial assessment results of all locations (include balconies/private enclosed spaces) within all the dwelling units of the entire project.
ii. 
**Based on initial assessment results of bathrooms/toilets in all the dwelling units of the entire project.
iii. 
***Based on initial assessment results of CONQUAS sampling.
iv. 
A unit is deemed to have met the wet area waterponding test requirement only if all the toilets/bathrooms within the unit and roofs/wet areas located directly above the unit cleared the initial wet area waterponding tests.
v. 
A Project’s QM tiered rating may be downgraded if there is/are valid complaint(s) on major workmanship defects received by BCA e.g. window/wall seepage, interfloor leakages, functionally deficient doors/windows etc.

The revised QM standards will apply to QM projects with construction tender called from 1 June 2020.


How to apply

  • Submit a completed Quality Mark for Good Workmanship application form to BCA.
  • Enclose the project’s approved method statement on the following key processes together with the completed application form:
    a) Waterproofing work to bathrooms in the unit
    b) Stone/tiling installation work in the unit
    c) Parquet/timber installation work in the unit
    d) Window installation work in the unit

You are advised to apply early, preferably together with the CONQUAS application for a project.

Popular e-Services

CWRS

The Construction Workforce Registration System (CWRS) is an online portal for CoreTrade and Multi-skilling registration and the renewal of Direct R1 eligibility.

Online Registration for Verification System

ORV allows you to register the workers for Identity Verification and check your registration status online.

Online PTO System

Lift and escalator owners, contractors and Authorised Examiners (AEs) can apply for and view applications for Permit to Operate (PTO) here.