Lifts, Escalators & Mechanised Car Parking Systems

Remote Monitoring and Diagnostics (RM&D) for Lifts in Singapore

Revolutionising lift maintenance through smart technologies

IoT • Advanced Sensors • Data Analytics • Pre-emptive Maintenance

Is your lift maintenance working hard enough for you?

Most buildings rely on a technician visiting once a month, amounting to just 12 times a year. In between those visits, faults can go undetected, breakdowns catch you off guard, and the disruption to users adds up. You deserve better than that.

There is a smarter way. And the best part? It's already here!

Buildings that have adopted RM&D have seen a substantial reduction in breakdowns. That means fewer disruptions, happier tenants, and a building that runs the way it should.

Through machine learning over time, the system gets smarter and its predictions become more accurate.

The longer RM&D runs, the better it performs!

So, what is Remote Monitoring & Diagnostics (RM&D) solution?

Think of it as a dedicated doctor for your lift, one that never takes a day off.

RM&D uses a network of advanced sensors and artificial intelligence to keep a watchful eye on your lift every second. Working quietly in the background, the solution continuously:

🔎 DETECTS anomalies in real time,

🧠 DIAGNOSES the root cause of issues, and

📈 PREDICTS faults before they happen.

RM&D keeps your lift running smoothly. Your lift never sleeps. Neither does RM&D.

Built to deliver real results for building owners

RM&D brings meaningful improvements across reliability, efficiency, and cost. It promises to give you greater peace of mind and a lift that users can always count on.

See RM&D in action

Curious about how it all comes together? Watch our short video for a closer look at what RM&D can do for your building.

*This video was taken in 2024.

Getting started is easier than you might think.

Simply reach out to your lift contractor to explore your options, choose an approved RM&D solution that suits your building, and apply to BCA to transition seamlessly to a Quarterly Maintenance Regime.

The Approval Process

Lift owners, together with their lift service contractor and RM&D solution provider, can apply to BCA for approval to extend lift maintenance intervals to three months by meeting RM&D Code of Practice requirements through a two-stage approval process.

Currently, lift owners, together with their lift service contractor and RM&D solution provider, may apply to BCA for their lifts outfitted with a compliant RM&D Solution to be allowed a longer maintenance interval of three months.

To obtain BCA’s approval, the RM&D solution provider would have to demonstrate that the RM&D solution is able to meet the requirements under the Code of Practice for Design and Performance of Remote Monitoring and Diagnostics Solution for Lifts [PDF, 318 KB] (opens in new tab) (“COP”). You may refer to the set of Guidelines (Approval Process for Remote Monitoring and Diagnostics Solution for Lifts) [PDF, 303 KB] (opens in new tab) below for more information and help on the approval process of RM&D equipped lifts. The approval process consists of 2 stages as indicated below:

Stage 1: Consultation and Pre-Approval Trials:

The applicant can first contact BCA via https://www2.bca.gov.sg/feedback/ (opens in new tab)for a consultation to evaluate the capabilities of their proposed RM&D solutions under the current monthly maintenance regime. The RM&D solutions will be trialled under the monthly maintenance regime to ensure that they are capable of monitoring and predicting issues with lift operations in accordance with the COP. This phase is expected to take at least 6 months.

Stage 2: Application process

If Stage 1 is deemed successful by BCA, the applicant may then prepare the necessary documents and forms and apply to the Commissioner of Building Control (CBC) under the Building Control (Fixed Installations) Regulations 2025 for his lifts to be allowed to be maintained at three-monthly intervals.

Relevant documents of the application are available below: